CRM and Customer Experience

We help you improve your customer journey.

Even though it is crucial to attract new customers, it is also critical to pay attention to your existing ones. Customer Experience can either make or break your business.

CRM Systems like Salesforce help you personalize your customer journey by putting the customer in the spotlight. Additionally, CRM systems help with better data management, team collaboration, efficiency and enhance productivity. Be it established scenarios, or complex, out of the box problems, we have a solution for all.

Why should you invest in a CRM solution?

Why should you invest in a CRM solution?

A Customer Relationship Management (CRM) solution allows you to collect, organize and manage all your customer’s data, so you have a 360º view of their journey. CRM platforms are designed with the customer and their experience in mind. This allows you to design your business processes in line with customer experience. With a proper CRM implementation, you can,

  • Streamline the sales process
  • Improve your sales pipeline and convert more leads into opportunities
  • Deliver great service and a flexible agent experience
  • Increase first-contact resolution
  • Unify, segment, activate, and analyse all your data with a customer data platform
  • Fill your sales pipeline with high-quality leads using trusted, powerful marketing tools
  • Improve customer engagement with targeted, scalable messaging and content
  • Track marketing campaigns across all channels
Why Salesforce?

Why Salesforce?

Even though there isn’t a one size fits-all solution, Salesforce is the market leader for CRM technology for business of all sizes. Salesforce Relationship Survey suggests that businesses using Salesforce had 38% faster decision making, 25% increase in revenue and 35% in customer satisfaction. Salesforce allows you to,

  • Focus on customer success
  • Improve your sales, services, and marketing cloud-based tools
  • Use a platform that grows with your business
  • Stay on top of the new technology trends with its innovative technology
  • Digitalize your customer facing processes
Our Offer
Salesforce Implementation

Salesforce Implementation

Implement the world’s number one CRM

Process Re-Engineering

Process Re-Engineering

Redesign your customer facing processes, optimizing your business

Contact Center

Contact Center

Customer journey and all touchpoints, regardless of channel, in one single platform

Talk to an expert

Do you have a general question or are you looking for something in particular? Find the right expert for your matter and get in touch with our Fusion experts.